Managed Services & Outsourcing

A IT managed service provider (MSP) delivers services (such as network, application, infrastructure, security, etc.), via ongoing support as well as administration of on-premise and off-site data centers / cloud subscriptions.

The customized MSP solutions provided to small businesses consist of the below:

Server Monitoring, Management & Maintenance

  • Remote monitoring of critical servers and general uptime
  • Regular and Scheduled maintenance tasks
  • Performance monitoring and optimization
  • Hardware, maintenance,¬†troubleshoot and repair

Network Monitoring, Management & Maintenance

  • Network, Firewall, and Internet Connectivity Management
  • Office networking maintenance and management including multiple geographic locations

End User Support & Management

  • Help desk email, remote and phone support
  • User account management including security, password reset and user data
  • Computer application and hardware support

Asset Management & Procurement

  • Hardware / Software procurement and third-party vendor management
  • Software license management
  • Systems design and consultation

Security Monitoring & Management

  • Malware and Anti-Virus monitoring management
  • User access role and permission management
  • Computer update management

Microsoft 365 Tenant Monitoring & Management

  • Microsoft 365 and Azure subscriptions and license management
  • Email routing, mailbox management, etc.
  • Sharepoint & OneDrive Administration

All MSP packages above include a performance guarantee contracting with you a Service Level Agreement (SLA) indicating our response time commitments.